TERMS AND CONDITIONS
The terms and conditions below regulate the use of the Trouxa Mocha online shop allocated at the web domain http://www.trouxamocha.com. The terms and conditions below also regulate the sales carried out on the Trouxa Mocha online shop allocated at the web domain http://www.trouxamocha.com .
The personal information you forward to Trouxa Mocha online shop will only be used in order to fulfill the undertakings Trouxa Mocha online shop has and to assure you the best service. Trouxa Mocha online shop will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
If you wish to end your subscription of information from Trouxa Mocha online shop, please send an email to firstname.lastname@example.org .
Cookies are used by the Trouxa Mocha online shop in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Trouxa Mocha online shop will not operate properly when cookies are disabled in your web browser.
Trouxa Mocha ambition is for the website to always be up and running, however Trouxa Mocha online shop cannot guarantee this.
Trouxa Mocha online shop cannot guarantee that all the products shown are available at the time you place your order. In the event, the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the color settings of your computer, the colors of the products shown in the pictures in the Trouxa Mocha online shop can differ from their actual colors. Trouxa Mocha online shop cannot be held responsible for any such discrepancy.
All prices in the Trouxa Mocha online shop are stated in EUR. The price of each product is stated excluding shipping costs but including Portuguese VAT.
Trouxa Mocha online shop reserves the right to change the prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
Trouxa Mocha online shop accepts payment by wire transfer (bank account PT50 0033 0000 4548 1765 3640 5 - TROUXA MOCHA - COIMBRA, Lda) and VISA / Mastercard / American Express. The full payment is charged when the package is dispatched. All transactions are encrypted and 100% secure.
Shipping charges will be added to your order. Please view the Trouxa Mocha online shop shipping rates for information on your specific shipping charge.
Trouxa Mocha online shop cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.
Trouxa Mocha online shop will not pay shipping costs for uncollected packages.
Exchanges, returns and refunds
During 14 days from the delivery of your package you may request to exchange or return your order. You must return the Trouxa Mocha products to the Trouxa Mocha online shop in perfect condition. The Trouxa Mocha products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. You must also return the original invoice. Trouxa Mocha online shop will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility. The cost of the merchandise alone will be refunded unless an error has occurred on the part of Trouxa Mocha online shop. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Trouxa Mocha receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by Trouxa Mocha online shop. In the case of an exchange, Trouxa Mocha online shop will not add additional charges for shipping of the new items.
Exchanges and sale
During sale or promotional offers the policy explained above will apply, except that Trouxa Mocha online shop will not accept exchanges.
Contact information to customer service
Feedback and Complaints Policy
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team (email@example.com) stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.